Refunds and Returns

Refunds and Returns Policy

This Refunds and Returns Policy complies with UK consumer protection laws, including the Consumer Rights Act 2015.

RnB CBD and Wellness Products

Last Updated:31-04-25

At RnB CBD and Wellness Products, we are committed to providing high-quality CBD products and nootropics. If you are not completely satisfied with your purchase, we are here to help.

Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 14 days of receipt.

  • Products must be unused, unopened, and in their original packaging.

  • Perishable goods, opened supplements, or used products cannot be returned due to hygiene and safety regulations.

  • Proof of purchase (order confirmation or receipt) is required.

How to Initiate a Return

To request a return, please contact our customer service team at info@rnbcbd.com with your order details. Once your return is approved, you will receive instructions on how to send your item back.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 7 working days.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement at no additional cost.

Non-Returnable Items

  • Opened or used products.

  • Perishable items (e.g., oils, gummies, edibles).

  • Gift cards or promotional items.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Contact Us

If you have any questions about our returns policy, feel free to contact us at info@rnbcbd.com

RnB CBD and Wellness Products reserves the right to modify this policy at any time. Please review this page periodically for any updates.